Frequently Asked Questions Frequently Asked Questions
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  • What is a portal?
    A portal is a gateway that allows you to access several resources like OurVLE, email and SAS (these usually require that you sign in to each separately) by only signing in once.
     
  • What do I do if I forget my password?
  • You can reset your password through the Mona Password Self Service website located at https://id.uwimona.edu.jm/ . You may reset your password by answering a few preselected questions or by doing the email challenge.
    NOTE: You must register for the Mona Online Password Self Service before you can use it.

  • What is a "portlet"?
  • The pieces or parts of a portal page, such as the news feed, the current weather, or the Web search tool, are referred to by several different terms: portlets, services, channels, tools, etc.

  • How do I login to the portal?
  • To login to the portal, you need to have a username and password. These are the same username and password that you use to access the campus network or your OurVLE account.

  • What is my username?
  • Your username is your student ID number.

  • May I access the portal from off campus?
  • Yes. The portal can be accessed from anywhere off campus. All that is needed is an internet connection.

  • Why do I receive a message about secure and non-secure items when I use the Portal? What should I do?
  • Click to acknowledge the message. Some of our portlets pull in information from external sites (RSS feeds / Top Stories, weather, verse of the day, video etc.) and this information is not encrypted. That's what generates the warning